Pathetic Service 😔😔😔😔😔

I'm really battling with Standard Bank funeral policy, my Dad passed away 20 April 2025, we have been paying for a Funeral many years, it's supposed to cover the Funeral, it is now the 17 June 2026, I've done everything I had to do, backwards and forwards, home affairs, court back to Standard Bank numerous times, I still haven't been sorted out, I went and read some reviews and it seems a lot of people are complaining, please people don't just give your money away which they are very quick to take, but come time to pay NO show, I wouldn't recommend Standard Bank to my worst enemy, service is Pathetic