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ramonanzn R
1 reviews | Active since Jan 2017
03 Apr 2026, 07:07
Pathetic service
I have a term loan I have been trying to change my banking details for the past 2 months and no one can assit leaving my accounts to go into arrears when I call the call centre they advise I need to go into the branch when I go into the branch the consultant changed it but then im not receiving any debi check mandate I did ask for an account number to pay the loan directly into they advised im not allowed to pay in that way. I checked if there is an issue with my bank since im not getting the debi check they advised the issue is with standard bank so my account is now sitting in 2 months arrears and fees which standard bank needs to b liable
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Apr 2026, 08:08Dear Ramona,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Apr 2026, 08:08
Official
Dear Ramona,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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ramonanzn R's updateReviewer Update
03 Apr 2026, 08:11Unfortunately being sorry does not sort the problem out fees and arrears are building up which I am not going to be liable for because this is not my fault but standard bank
rR
ramonanzn R's update03 Apr 2026, 08:11
Reviewer Update
Unfortunately being sorry does not sort the problem out fees and arrears are building up which I am not going to be liable for because this is not my fault but standard bank
Standard Bank's replyOfficial
15 Apr 2026, 12:56Dear Ramona,
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Apr 2026, 12:56
Official
Dear Ramona,
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***