1 reviews | Active since Feb 2015
Pathetic service
Hi <br> <br> I changed bank accounts in June from absa to standard bank. Due to home loangiven by standard. And since then I have had nothing but trouble. <br> <br> Firstly, there was ***** on my credit card. Then I had my cheque card ******. App**** for a new one. And then ***** on my new cheque card. I had 3000 debited from pick n pay on 8 December. And disputed this in Branch by a girl named Nicole. She sent my documents to relevant department. As I was not at the particular Pick n pay and did not withdraw the amount. The dilute was not seen to. I had a manager resend documents few weeks later. Now 3 weeks wasted. It came back after a week saying nothing was found. Then jayson opened up a ***** case. Which they say after another week that it was banked for a transaction done in September last year. I checked statement and the money came off my account. So ,day Thandi in ***** put a dispute to charge backs to request both slips. Which suppose to be done by 3 feb this year. I called back today being the 4 feb. and nothing could be found. So another 2 or 3 weeks wasted. A manager suppose to call me back. N hasn't. It's now 2 months later and I am ***in fed up with standard bank. Please help
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
