Pathetic Service

I have received the WORST customer service in history today. I recently sold my vehicle and need to purchase a new one with the money I received only to find that I cant transfer not even R5 from MY account and MY money. I called the call centre who advised I should go to a branch to have the limit increased. After doing so, I spoke to someone who couldn't care less about the urgency in me transferring the funds to a guy I wish to buy a car from. He kept repeating it will take up to 3 days for it to be increased because they need to verify where the funds have come from. Unbelievable! I have had my limits increased before for the same reason and never had a problem then, why suddenly now? Also, he promised to try and have it sorted by COB today but I sincerely doubt that will happen considering his attitude. Pathetic to say the least. I'm closing this account as soon as my funds can be transferred. No one should be made a prisoner over their own money