Pathetic Service

<p>I've been with Standard Bank for over 10 years, I’m really disgusted with the service I'm receiving. I app**** for an overdraft on the 28/04 at the Dainfern branch (JHB). I didn't receive any feedback from them (expect for a failed attempt last week). I spoke to the manager, who advised me that I should maybe follow up with one of their bigger branches (Fourways branch). I’m absolutely appalled by this. No one takes responsibility or shows any accountability. I cannot accept that an overdraft application (even if there’s further validation needed) could take almost 3 weeks. I went to the branch AGAIN on Tuesday(17/05) and the lady diverted responsibility and started to discuss irrelevant info. I asked her to call a manager at the Credit department and find out what's the delay but she told me that she doesn’t have their no. She (Norah) was suppose to email me feedback before COB on tuesday and to no surprise, there’s no feedback as yet. This is a small and quite branch, so there’s no reason why they can’t follow up.</p> <p> </p> <p> </p>