hK
herman K

1 reviews | Active since Oct 2009

12 May 2016, 03:54

PATHETIC SERVICE

<p>i have now for the last 2 weeks phoned your customer care ...and even send you a secure message to PLEASE increas my EAP limit on my internet banking ..and still nothing ..no one from my branch has even tried to contact me ..and the PPL that you have at the call centre does a increase but WHO knows on what account they do it as om my internet profile is still the old limmit ..please get you act together and get me someone that knows how to increase my limit</p> <p>YOUR SERVICE IS PATHETIC</p>

0
Replies (2)
Standard Bank
Standard Bank's reply12 May 2016, 07:35
Official

Dear Herman

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply13 May 2016, 12:59
Official
Thank you once again for your posting. I refer to my email correspondence and you are more than welcome to liaise me with when you can. Kind regards Clint Petersen Complaint Resolution Centre ***