Pathetic Service

I would like to lay a complaint against standard Bank Home loan Division . I made a home a home laon application on 2016/04/14 and received a ref number as well as was told that i have passed the pre- screening howver to this day i ahve not received feedback . I phone them almost everyday to follow up on the application but everydya it either the accout is being verified on being re- instated . Almost everyday when i phoen and request to speak to a team leader or manager , i hold for more than 30 minute or be told that the team leader or manager will phone me back . which is never te case . I do not think these people understand that the this is my life they are messing with . i always receive their stupid emails saying we are attending tou your application since april and today is the 2016/05/04 . I made a phoen call on 2015/04/28 and told them that the propert agent has given me a deadline which was on 201/6/04/29 and they told me that i would receive feedback on the day which i did not and whwn i phoned i was told that by Saturday it would be done as part of the team would be orking but i still did not . I made another phone call today and was told the same thing they say everyday . This is the worst service ever .