Pathetic Service

Once again pathetic service from standard bank. This is with regards to my previous complaint not even 2 weeks ago. This was sent to me "Standard Bank: Service request no. *** due on 15.10.2020 is now open. Queries? ***" . Today I did a follow up because it isn't the banks duty to follow up. I called the above number and all I wanted was feedback on my request. First the verification which was fine then starts marketing questions( Do i have a Nedbank Credit card? Do i have a business in Namibia? Do I have a Woolworth account?) Are these security question? as if they are paying for the call. After marketing questions are done the system kicks the consultant out and she needs to re-ask all the questions. Where is the courtesy? No offer to call back? God forbid they pay for the call. Then 9:42 sec later I'm just agitated. REF***