Pathetic Service

I have send an email to the branch Manager from Kings mead almost 2 months ago for an appointment for a smart ID application and to date no response. Why do you advertise you can provide a service when Cleary you cannot, atleast have the decency to respond to a mail as on the home affairs web page there are no available appointments and on the news says the branch is open for applications. Standard Bank is slowly becoming like every other government institution, going down. The service lately is unacceptable.