Pathetic service

Went to with my wife to open a bank account. on the 05/09/2019 Consultant helped us to the greatest extent. Upon the process my wife told that she qualified fro a personal loan and credit card. Details were submitted to the consultant and was told that employment confirmation needs to be done. My wife in turn advised that phone lines at work were down in that area. (Bluff Tara Road) Documents that were submitted to the consultant contained a company stamp which details the business executive. Tried calling the bank numerous times only for them to hang up on us. My wife who is now in hospital is still waiting for this outcome.