LN
Lereece N
1 reviews | Active since May 2023
16 May 2023, 21:03
Pathetic service
Absolutely disappointed with the service of #Standard Bank, #Tutuka and #Mr Delivery Placed a Mr D order with my virtual card, Was advised that my order was rejected and the funds were never returned. I have escalated this to all parties, they made me go around in circles trying to get assistance and they now say that a charge back is set to be done by July!!! This is honestly *******, it's such a mission to get MY own money back. I have to constantly follow up and beg for help. So disappointing to see such. #Tutuka and #Mr D are absolutely confused with their processes A lady from Mr D told me that the amount would be credited a week ago and still nothing! Definitely going to the ombudsman with this! Not accepting this wait! #SimShabalala #DevinSinclair
Helpful (0)
Replies (13)0
Replies (13)LN
Lereece N's updateReviewer Update
17 May 2023, 09:421.My name is spelt wrong? You guys!!!
2. What do you mean a message with my virtual card?!
2. What do you mean a message with my virtual card?!
LN
Lereece N's update17 May 2023, 09:42
Reviewer Update
1.My name is spelt wrong? You guys!!!
2. What do you mean a message with my virtual card?!
2. What do you mean a message with my virtual card?!
Standard Bank's replyOfficial
17 May 2023, 10:08Good Morning Lereece
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us a private message with your virtual card so we can assist further.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us a private message with your virtual card so we can assist further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 10:08
Official
Good Morning Lereece
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us a private message with your virtual card so we can assist further.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us a private message with your virtual card so we can assist further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 May 2023, 10:31Good Morning Lereece
We tried calling you to no avail.
Please advise of the convenient time we may contact you.
In the meantime, yes you can send us your virtual card number for further investigations.
Kindest regards
Standard Bank Hello Peter Team
***
We tried calling you to no avail.
Please advise of the convenient time we may contact you.
In the meantime, yes you can send us your virtual card number for further investigations.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 10:31
Official
Good Morning Lereece
We tried calling you to no avail.
Please advise of the convenient time we may contact you.
In the meantime, yes you can send us your virtual card number for further investigations.
Kindest regards
Standard Bank Hello Peter Team
***
We tried calling you to no avail.
Please advise of the convenient time we may contact you.
In the meantime, yes you can send us your virtual card number for further investigations.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 May 2023, 13:12Hello Lereece
We have noted your concerns and will ensure that we provide you with a resolution.
Kindly be advised that our team is currently investigating this matter and will provide you with feedback shortly.
Kind Regards
Standard Bank Hello Peter Team
***
We have noted your concerns and will ensure that we provide you with a resolution.
Kindly be advised that our team is currently investigating this matter and will provide you with feedback shortly.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 13:12
Official
Hello Lereece
We have noted your concerns and will ensure that we provide you with a resolution.
Kindly be advised that our team is currently investigating this matter and will provide you with feedback shortly.
Kind Regards
Standard Bank Hello Peter Team
***
We have noted your concerns and will ensure that we provide you with a resolution.
Kindly be advised that our team is currently investigating this matter and will provide you with feedback shortly.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 May 2023, 15:01Hi Lereece
Thank you for getting back to us, we have noted the below.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have noted the below.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 15:01
Official
Hi Lereece
Thank you for getting back to us, we have noted the below.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have noted the below.
Kind Regards
Standard Bank Hello Peter Team
***
LN
Lereece N's updateReviewer Update
18 May 2023, 12:18Still no refund??!
LN
Lereece N's update18 May 2023, 12:18
Reviewer Update
Still no refund??!
Standard Bank's replyOfficial
18 May 2023, 13:39Good day Lereece
Our team is still busy investigating this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Our team is still busy investigating this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 13:39
Official
Good day Lereece
Our team is still busy investigating this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Our team is still busy investigating this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
LN
Lereece N's updateReviewer Update
18 May 2023, 14:39NO. You guys are investigating for almost 3 weeks
I am not willing to wait anymore and I do not care whose fault this is
Please stop telling me that you will provide feedback cause none of what you say to me is feedback. I am frustrated. Advise urgently on my refund!
I am not willing to wait anymore and I do not care whose fault this is
Please stop telling me that you will provide feedback cause none of what you say to me is feedback. I am frustrated. Advise urgently on my refund!
LN
Lereece N's update18 May 2023, 14:39
Reviewer Update
NO. You guys are investigating for almost 3 weeks
I am not willing to wait anymore and I do not care whose fault this is
Please stop telling me that you will provide feedback cause none of what you say to me is feedback. I am frustrated. Advise urgently on my refund!
I am not willing to wait anymore and I do not care whose fault this is
Please stop telling me that you will provide feedback cause none of what you say to me is feedback. I am frustrated. Advise urgently on my refund!
Standard Bank's replyOfficial
18 May 2023, 14:46Good day Lereece
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 14:46
Official
Good day Lereece
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Our team will be calling you shortly.
Please be on the look out for our call.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 May 2023, 15:14Good day Lereece
Our team tried contacting you telephonically to no avail.
Please confirm a convenient time we may contact you.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Our team tried contacting you telephonically to no avail.
Please confirm a convenient time we may contact you.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 May 2023, 15:14
Official
Good day Lereece
Our team tried contacting you telephonically to no avail.
Please confirm a convenient time we may contact you.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Our team tried contacting you telephonically to no avail.
Please confirm a convenient time we may contact you.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
LN
Lereece N's updateReviewer Update
18 May 2023, 19:30What don't you guys understand oh my God, I am so damn tired of dealing with you people.. I told you I cannot answer your calls yet you still try to call me, it's like you guys do not pay attention?! Absolutely pathetic. Sad to see such a big organization treat people this way, I may just be one person but I surely matter and I'm sure I'd be treated better elsewhere, I don't even trust you people any more, simple thing as reading. Wth?
LN
Lereece N's update18 May 2023, 19:30
Reviewer Update
What don't you guys understand oh my God, I am so damn tired of dealing with you people.. I told you I cannot answer your calls yet you still try to call me, it's like you guys do not pay attention?! Absolutely pathetic. Sad to see such a big organization treat people this way, I may just be one person but I surely matter and I'm sure I'd be treated better elsewhere, I don't even trust you people any more, simple thing as reading. Wth?
Standard Bank's replyOfficial
19 May 2023, 07:42Good Day Lereece
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2023, 07:42
Official
Good Day Lereece
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
19 May 2023, 09:29Good day Lereece
Please note that our team has emailed you the response to this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Please note that our team has emailed you the response to this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 May 2023, 09:29
Official
Good day Lereece
Please note that our team has emailed you the response to this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***
Please note that our team has emailed you the response to this matter.
We will be in touch with further feedback.
Thank you
Kind Regards
Standard Bank Hello Peter Team
***