NK
Nqobile K
1 reviews | Active since Sept 2021
29 Sept 2021, 11:23
Pathetic Service
It is very disappointing from Standard Bank to request information about arrears amount outstanding for vehicle finance.
I was told my account had been handed over to lawyers. They duly gave me the lawyers contact number which was great until that number didn't go through. I phones 3 alternate times, to be given three alternate numbers all which do not exist.
I finally asked to be put through to standardbank legal mangaer, only to be bounced around . I was finally given an email address i checked twice, which has never been responded to.
Really this service is not on.
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Standard Bank's replyOfficial
30 Sept 2021, 01:55 Hello Nqobile,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply30 Sept 2021, 01:55
Official
Hello Nqobile,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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