Pathetic servcie

I have called STd Bank ***** because I had ***** on my account since about 2020/2021. I have been shoved from pillow to post since then. Part was also my fault because I could print statements due to the fact I work from home. It was eventually 50 pages later. I then took all the copies to the Manager at Southgate which he emailed for me. I then called a number he had given me about two weeks or so ago but couldnt get through. It is just so frustrating that you have to waste so much time and money. I have just decided to call the frai=ud department again and did twice security questions all of a sudden the account was basicly locked and was told to go to a personal banker and have it sorted. I was so mad and said to the guys I am so so tired of STD bank. Prior to that I received and email from someone at the bank asking me about the date that I emailed it to them. I advised her that I gave it to the manager at Southgate sometime In July and still awaiting a response since then. This very same lady that response to immediately after I emailed her in huge capital letters that I am so so tired of STD bank she was all of a sudden on leave. I thought I would give them time as well because it is a few years ***** I had on my account. Why do a person have to carry on like a mad person fighting for money that is and was yours. I have been with STD since 2004 maybe even before that. How can they treat people ,like that. I wish there was a -zero rating, but I will sort this out soon,