BP
Beverley P
1 reviews | Active since Apr 2013
22 Jan 2020, 16:43
Pathetic Serivce from U Counts
I have been with Standard Bank for years, and I then registered for U Count rewards on the internet, on my banking app I have used the same cellphone number since I opened my account, when I phoned to get my card activated they told me i had to go to the bank and verify my cellphone number and my email address, when phoning U Counts from the Gezina branch, they then told me they cannot verify my cellphone number, they will have to escalate this and this would take 7 days for a consultant to contact me, i then phoned again on the same day and said that not even DSTV or any other company takes 7 days to contact you back as they cannot regsiter my card due to my cellphone, pathetic service
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Standard Bank's replyOfficial
23 Jan 2020, 01:43Hello Beverley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Standard Bank's reply23 Jan 2020, 01:43
Official
Hello Beverley
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***