JH
Jason H
1 reviews | Active since Dec 2009
21 Jun 2021, 10:15
Pathetic Security Questions
What a joke of a institution, tried to call in to get a statement of my home loans, next thing Im being asked security questions about credit cards and clothing accounts both of which I dont have and I fail the security check!? What BS systems are you using and give me the information on my accounts that I require!
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Replies (2)
Standard Bank's replyOfficial
22 Jun 2021, 00:51Hello Jason,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply22 Jun 2021, 00:51
Official
Hello Jason,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
JH
Jason H's updateReviewer Update
22 Jun 2021, 09:12This will be addressed, next joke?? this is a pathetic and poor reply... pick up the phone and call me to actually resolve the issue... this is just to advertise the poor and shocking service.
JH
Jason H's update22 Jun 2021, 09:12
Reviewer Update
This will be addressed, next joke?? this is a pathetic and poor reply... pick up the phone and call me to actually resolve the issue... this is just to advertise the poor and shocking service.