Pathetic Sales Consultant

Item: Standard Bank
Rating: 1
Author: Lana B

<p>I went in to Standard Bank Menlyn to apply for a credit card to book a car for my holiday, two weeks later and they tell me the consultant forgot to submit my forms, and there is nothing they can do, I must make another plan. All this whilst the prestige banker who forgot to submit is on holiday. Clearly customers don't come first with Standard Bank.</p>

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

19 Dec 2016, 13:59

Good day Lana Beacham

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply19 Dec 2016, 13:59

Official

Good day Lana Beacham

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank's replyOfficial

20 Dec 2016, 08:59

Dear Lana Beacham

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been sorted out.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply20 Dec 2016, 08:59

Official

Dear Lana Beacham

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been sorted out.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Lana B's updateReviewer Update

20 Dec 2016, 09:03

Thanks to Vanessa from the Menlyn Branch for the great service and assistance in resolving 30th s matter

Lana B's update20 Dec 2016, 09:03

Reviewer Update

Thanks to Vanessa from the Menlyn Branch for the great service and assistance in resolving 30th s matter