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Mike V

1 reviews | Active since Oct 2009

03 May 2016, 09:09

Pathetic responses from consultants

As previously reported, most of your consultants can barely read English let alone draft a sensible reply and the best one can expect is a form letter which may or may not address one's query. I submitted a query regarding a trust which has an account with you and I wanted a copy of the SARB regulations concerning distributions to a beneficiary living overseas. I know you have the answers on your network because a teller allowed me a brief glimpse but unfortunately the URL she gave me did not work. Mbali Majozi response was ridiculous: "Kindly provide us with a detailed description concerning the below and/ or reference/ID number to assist further." Nasema Chikte at Nedbank, who assisted my sister in a similar matter, was far more helpful but I would prefer to let you deal with it as the account is with you.

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Replies (3)
Standard Bank
Standard Bank's reply04 May 2016, 08:05
Official

Thank you for your posting.

 

Please note that further details have been requested from you via email in order for us to address your concerns.

 

We await your response.

 

Best regards

 

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply04 May 2016, 08:05
Official

Thank you for your posting.

 

Please note that further details have been requested from you via email in order for us to address your concerns.

 

We await your response.

 

Best regards

 

Complaint Resolution Centre

***

*** (fax)

***

MV
Mike V's update10 May 2016, 12:11
Reviewer Update
10 May: I wrote below " I'm sorry, but I'm not prepared to tolerate being shunted around from one indifferent consultant to another." AND THAT IS EXACTLY WHAT HAPPENED. Zeenath H***en, Zelelponi Seotloe, Palesa Ralegoma, Mr. Mfundo N Sithole, Matilda Makgatho. NOBODY prepared to step up to the plate and say: Here's my personal email address; I'm prepared to monitor the process for you". What a pathetic organisation. 5 May: Letter to Tarryn Bradford-Scheepers: Thank you for your response and I hope that this email finds you and not someone else! Apart from the SARB information requested below which I require for the trustees, I also require your ***istance in formalising the emigration of the beneficiary living overseas who is my daughter. But I am only prepared to accept your ***istance if I have direct contact with a literate and helpful consultant otherwise I will be using Nedbank which may mean transferring the account to them. I'm sorry, but I'm not prepared to tolerate being shunted around from one indifferent consultant to another. I hope that you can ***ist me in this matter. Kind regards