Pathetic responses and service

Standard offers a pathetic service from the home loans department. They took over 3 months to approve my home loan re-advance. Now, without any communication, they just debit my account with the new amount, putting me out of budget.<br> <br> And then their stupid call centre agent keeps on telling me that I'm in arrears, which I told her I'm not, but she keeps on insisting that I am. I told her to stop annoying me and put me through to the supervisor Radia, who kept on telling me stupid excuses about the system that cannot be controlled. But the system can allow them to take 3 months to approve my re-advance. Pathetic!!!<br> <br> And Standard bank is the worst bank, especially when it comes to security check. I was asked the very same damn questions every time I speak to a different person, IN THE SAME COMPANY & SAME DEPARTMENT. Stupid and pathetic policy they have.<br> <br> Their service sucks and I will never ask for any loan again in the future from this bank. Before you ask for a home loan or any loan, think twice!!