Pathetic response to *****!!!

As I’m writing this, I’ve been trying for 50 minutes to get through to an agent at the card devision regarding a *****ulent transaction made on my card today. This is nothing new. I’ve had many such *****ulent transactions with Standard Bank. They approved it and then sent me an sms asking if it’s my transaction. Impeccable timing. Now being cut off!! No agents available, ***** or not. Now I have to call them for the third time and waste my entire month’s airtime. What a pathetic bank!!