PATHETIC RESPONSE/INCORRECT INFO/NO SECURITY

ON 26OCT,GOT A MSG FRM STD BANK ABOUT 3 TRANSACTIONS ON MY CREDIT CARD. CALLED IN & A ***** CASE WAS OPENED& NEW CARD ORDERED. WAS TOLD AN INVESTIGATOR WOULD CONTACT ME AFTER 6 WORKING DAYS. ON 31ST OCT, I GOT ANOTHER MSG FROM STD BANK RE: 3 MORE TRANSACTIONS, 1 OF WHICH WENT THROUGH. I CALLED BACK AND SAID MY CARD WAS SUPPOSED TO BE BLOCKED. I WAS TOLD THE TRANSACTIONS HAVE GONE THROUGH ON THE NEW CARD, WHICH I HAVE NOT EVEN COLLECTED FROM THE BRANCH YET. 2ND CARD BLOCKED.ANOTHER CARD ORDERED. CONSULTANT TOLD ME THE TRANSACTIONS WERE MADE INTERNATIONALLY. TODAY I RECEIVE A MSG SAYING THE CASE IS CLOSED. CALL THE BANK TO FIND OUT WHAT IS GOING ON TO BE TOLD THAT I MUST WAIT A FURTHER 6 WORKING DAYS TO BE CONTACTED AND THAT THE TRANSACTIONS WERE MADE INSIDE A BRANCH IN SOUTH AFRICA. STD BANK DOESNT HAVE TIME FOR THE LITTLE PEOPLE. CONSULTANTS HAVE NO CLUE ABOUT WHAT IS GOING ON. I AM SENT FROM PILLAR TO POST. I WILL NOT WAIT A FURTHER 6 DAYS FOR THIS TO BE RESOLVED. I WANT ANSWERS NOW! IT MAY NOT SEEM LIKE A LOT OF MONEY FOR YOU PEOPLE TO BOTHER URSELVES WITH, BUT I AM NOT RICH AND COUNT EVERY PENNY! DISAPPOINTING TO KNOW I HAVE BEEN LOYAL 2 STD BANK SINCE I WAS 16 AND AM NOW 32.