Pathetic response from Standard Bank on resolving dispute

<p>i purchased an item from a merchant using an FNB cheque card. I subsequently returned the item to the merchant but my FNB card in which i initially purchased item with, was damaged. The merchant suggested i use an other VISA card. We used my Standard Bank cheque card to return the money back to me. This transaction occured on 04 June 2016. I subsequently waited for amonth but did not receive the money back. I enquired with the merchant who underwent an investigation and later informed me that the funds are sitting in a suspense account at Standard Bank. The merchant further stated that Standard Bank refused to deal with a third-party and therefore i would need to engage with Standard Bank. I visited the Woodmead Standard Bank branch and logged the query circa first week on July 2016. To date (19 July 2016) i have called Standard Bank thrice to enquire about progress in terms of resolving the issue, but to no avail. The amount in question is R999.00. I have provided the receipt number and other details to the bank and will gladly provide the same againb in order to resolve. Please assist immediately!!</p>