AD
Adriaan D
1 reviews | Active since Jun 2019
05 Dec 2024, 06:11
Pathetic response
I've been trying to get my settlement letter since Tuesday. The first person I called said I have to go into the branch to get it. The second person said they would help me and I got a reference number, STILL no settlement. I called yesterday, I was told they'll ask the person handling my settlement to send it through to me. I asked for the settlement on my Revolving Credit and my Credit card yet I've only received the reference for the Revolving Credit. Now it's Thursday, no settlement letter. I called capitec and got my settlement within 30 seconds. I've never seen a bank so scared of getting their money back.
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Standard Bank's replyOfficial
05 Dec 2024, 07:09Dear Adriaan,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply05 Dec 2024, 07:09
Official
Dear Adriaan,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you. Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***