Pathetic Private Banking services

This is absolutely unbelievable. My husband is a private banking client, living abroad for the foreseeable future. He had ***** on his accounts and his card was cancelled, and he lost ANY access to his own accounts. We cannot pay bills, or anything. This has been going on for MONTHS. Now he is being handed to debt collection for his credit card. HE HAS NO ACCESS TO HIS ACCOUNTS. HE CANNOT DO ANYTHING. Standard bank private banking is an absolutely disgusting joke. He now faces having his credit card facility removed because HE CANNOT ACCESS HIS OWN ****** BANK ACCOUNTS. We are getting out water and lights shut off because HE CANNOT ACCESS HIS OWN BANK ACCOUNTS. It seems that Standard Bank Private banking has absolutely no interest in their international clients beyond taking their monthly fee. Absolutely disgusting service.