Pathetic Private Banking service

Standard Bank's Private Banking service has deteriorated so badly over the years that there is almost no difference from being on a lower package besides that you get charged a lot more. The last two private bankers assigned to me did not even bother to ever call and introduce themselves and whenever you do contact them you have to deal with the assistant who is efficient at simple requests that you could do through a call center but cannot handle and more complex request. The last straw was when I queried a call for a problem with mobile banking nine months ago and I was basically told by private banking that they told me back then that they cannot help with the issue so basically saying I should not bother them anymore. My advice is not to bother with Private Banking, rather stay on the Prestige package or even better, try another bank.