Pathetic private banker assistance

I am absolutely disgusted and disappointed with the service received from the private bankers with standard bank .

I've been passed around from banker to banker and I require information that I cannot get from my app , My initial private banker never advised me my account will be handed over to someone else ,

When I reached out for assistance I was told to reach out to another person , That person then responds to my request and passes me off to another person who is currently out of office .

I have an email trail to prove thus aswell , Do we not pay for everything ! Should I not get a proper Enough response I am happy to take this to social media further than this