Pathetic “Prestige” banking

<p>I’ve been banking with Standard Bank for almost 20 years. And was suckered into signing up as a “Prestige” client through the promise of better support (banker) and “preferential” interest rates.</p> <p>The better support IS A LIE! I’ve been trying to get into contact with my banker… or any banker that would be able to assist me for 6 days now. Why should I pay higher banking fees if I have to wait on hold for 10mins at a time to eventually get through to a person that cannot assist me? In fact, this person basically told me to move my accounts because they (Standard Bank) cannot assist me in any way to renegotiate the interest rate on my home loan. Do I need to go into my branch to talk to someone willing and able to assist me? Able to think out of the box to find a solution to keep a client happy? Again I ask, why do I then pay the higher banking fee?</p> <p>As for the advertised “preferential” interest rates, what a load of BS. I recently discovered that I can have my house re-financed through another institution at an interest rate 1.4% less than the supposed preferential interest rate I currently “enjoy”. I am trying my absolute best to afford Standard Bank every opportunity to keep me as a customer. I’ve been trying for days to get through to someone in a position to assist me in helping Standard Bank to keep me as a customer.</p> <p>Standard Bank Prestige Banking, P L E A S E contact me!</p>