Pathetic poor service

<p>I phoned Blue Bean card division on Friday, 17 March 2017, regarding the renewal of my credit card. They informed me that my card was delivered at Standard Bank branch in Zeerust already in February 2017. I did not receive a sms either from Blue Bean or from Standard Bank. I went to Standard Bank in Zeerust on Monday, 20 March 2017 to fetch my card. There is no "Info" counter in the branch and I asked one of the ladies sitting in her glass cubicle regarding my card renewal. She said I have to stand in the queue. I waited in a queue for more than 2 hours. The branch manager, Jason Theunis, asked my daughter who was standing in another queue in the bank whether he can assist her. She told Jason that she is only accompanying me to get my card. After more than 2 hours I finally got to the teller and she told me that I have to supply a proof of residence. i told her that Blue Bean card division informed that I only need my ID to get my new card. Jason was assisting the Teller and he informed us that Blue Bean is not part of Standard Bank and Standard Bank is not responsible for what the Blue Bean division told me. They refused to give me my card and fortunately I know a lady working in Standard Bank who could verify my residential address. It is unacceptable for a bank to treat clients like this. The tellers are really *********** because it takes them 45 minutes to an hour with one client. The employees in the glass cubicles did not have clients who they assisted they just sit there, eating, drinking, busy on their personal cellphones. The security guard assist people in the queues in order for them to be in the right queue. My daughter who have a problem with her one knee was sitting on the couches in the bank and the security guard asked her to please go and stand with me in the queue because the couches are only for clients who wants assistance with fixed loans. Please send Standard Bank employees to Capitec Bank branch in Zeerust maybe they will understand how a bank is suppose to operate and how employees is suppose to treat clients</p>