Pathetic Online Service from Standard Bank

My mother got blocked out of her banking app and I called through on her behalf to try fix it because the app wasn't allowing her to reset her password.

I got put through to three consultants, when we eventually got through the woman said she didn't pass the security questions but my mum answered them perfectly. When I do this with my bank Absa, it is seamless and smooth.

Standard Bank are *********** and pathetic to deal with. They wasted our time, now they say my mother must come into the branch.

My mum has chronic health problems and they expect her to risk her health to come into their branch. This is disgusting service from a loyal Standard Bank.

I will be advising my mother to move her account after this. We can find a better bank who puts their customers first during COVID.