Pathetic online banking services.

Most pathetic service ever. No one seems to be able to want to help.. or no one is competent. I have been struggling very long with my standard bank cheque card. None of the services that they are supposedly offering seems to be working for me. I have logged numerous requests via Twitter and all i get is empty promises. I called and even they couldn't assist.

I then went into the branch and was told only the people on the phone can assist even after explaining that I have called.

This is one of the empty promise messages i have received and up until today i have not heard patheticanything as yet. Hi, apologies for the delay. I have picked up multiple queries from you, and would like to ensure that I assist you with all of them. Were you sorted with Tap & Pay option on the banking app? With Samsung Pay, are you still having issues? Your instant money voucher seems to be blocked. Have you managed to unblock it by getting in touch with our Instant money team?