jG
jade G
1 reviews | Active since Nov 2013
05 Dec 2023, 19:56
Pathetic No Service as Always
Dear Standard Bank
I have banked with you since 2016. I've had vehicle finance, credit facilities, credit cards and a private banker.
In the time with you I've had the most pathetic service that the only time anyone helps is when I put it on Hellopeter which is so time consuming and really embarrassing for Standard Bank. I can't remember the last time anyone actually helped when I needed them to.
I contacted you regarding an increase to a credit facility and no response. I would try again but I'm so sick and tired of your poor service.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
06 Dec 2023, 07:03Hi Jade
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply06 Dec 2023, 07:03
Official
Hi Jade
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
jG
jade G's updateReviewer Update
08 Dec 2023, 08:24Good morning. I've been trying to return your call and I've been calling the Standard Bank number but the number just cuts off or I end up waiting a really long time with no answer
jG
jade G's update08 Dec 2023, 08:24
Reviewer Update
Good morning. I've been trying to return your call and I've been calling the Standard Bank number but the number just cuts off or I end up waiting a really long time with no answer
Standard Bank's replyOfficial
08 Dec 2023, 08:31Standard Bank's reply08 Dec 2023, 08:31
Official
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jade G's updateReviewer Update
08 Dec 2023, 09:27Please could you advise when this will be resolved because I have been calling since Tuesday. I am actually on the phone again now.
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jade G's update08 Dec 2023, 09:27
Reviewer Update
Please could you advise when this will be resolved because I have been calling since Tuesday. I am actually on the phone again now.
Standard Bank's replyOfficial
08 Dec 2023, 10:11Hi Jade
Our team will be in touch with you today. We called you yesterday after 2pm as you requested but they was no answer.
Kindest regards, Standard Bank Hello Peter Team ***
Our team will be in touch with you today. We called you yesterday after 2pm as you requested but they was no answer.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply08 Dec 2023, 10:11
Official
Hi Jade
Our team will be in touch with you today. We called you yesterday after 2pm as you requested but they was no answer.
Kindest regards, Standard Bank Hello Peter Team ***
Our team will be in touch with you today. We called you yesterday after 2pm as you requested but they was no answer.
Kindest regards, Standard Bank Hello Peter Team ***
jG
jade G's updateReviewer Update
08 Dec 2023, 10:26Good day
Yes I was busy. It doesn't explain how I've spent over an hour trying to reach the vehicle finance team and credit facilities team. Which leads me to my initial complaint that nothing happens unless a review is left on here.
Yes I was busy. It doesn't explain how I've spent over an hour trying to reach the vehicle finance team and credit facilities team. Which leads me to my initial complaint that nothing happens unless a review is left on here.
jG
jade G's update08 Dec 2023, 10:26
Reviewer Update
Good day
Yes I was busy. It doesn't explain how I've spent over an hour trying to reach the vehicle finance team and credit facilities team. Which leads me to my initial complaint that nothing happens unless a review is left on here.
Yes I was busy. It doesn't explain how I've spent over an hour trying to reach the vehicle finance team and credit facilities team. Which leads me to my initial complaint that nothing happens unless a review is left on here.
Standard Bank's replyOfficial
08 Dec 2023, 10:37Hi Jade
We apologise for the delay. Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We apologise for the delay. Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply08 Dec 2023, 10:37
Official
Hi Jade
We apologise for the delay. Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We apologise for the delay. Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
08 Dec 2023, 15:51Hi Jade
Thank you for taking our call. The team is still busy with the application, and we will provide feedback once received.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Thank you for taking our call. The team is still busy with the application, and we will provide feedback once received.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Standard Bank's reply08 Dec 2023, 15:51
Official
Hi Jade
Thank you for taking our call. The team is still busy with the application, and we will provide feedback once received.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
Thank you for taking our call. The team is still busy with the application, and we will provide feedback once received.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank social media Team
jG
jade G's updateReviewer Update
08 Dec 2023, 15:59Why are you closing the matter if it is not resolved and still in progress
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jade G's update08 Dec 2023, 15:59
Reviewer Update
Why are you closing the matter if it is not resolved and still in progress
Standard Bank's replyOfficial
08 Dec 2023, 16:12Dear Jade
Thank you getting back to us, we will follow-up on this matter and provide feedback.
We apologize for any inconvenienced caused
Our team will be reach out.
Kindest regards, Standard Bank social media Team
Thank you getting back to us, we will follow-up on this matter and provide feedback.
We apologize for any inconvenienced caused
Our team will be reach out.
Kindest regards, Standard Bank social media Team
Standard Bank's reply08 Dec 2023, 16:12
Official
Dear Jade
Thank you getting back to us, we will follow-up on this matter and provide feedback.
We apologize for any inconvenienced caused
Our team will be reach out.
Kindest regards, Standard Bank social media Team
Thank you getting back to us, we will follow-up on this matter and provide feedback.
We apologize for any inconvenienced caused
Our team will be reach out.
Kindest regards, Standard Bank social media Team