Pathetic lack of service

Item: Standard Bank
Rating: 1
Author: Grant R

I have been trying to get through to the call centre.....40 mins no joy. went on the website twice on the call me page.. no joy, wrote up 2 complaints...no joy. Checked on line for the Northcliff Branch, called the number and it was forwarded to the call centre. Drove there only to find it closed permanently. Drove to Westgate Branch asked enquiries to get a consultant to contact me regarding a will. She mailed the consultant...10 days later no contact. After 35 years I will close my account

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Replies (2)

Standard Bank's replyOfficial

02 Jul 2019, 23:22

Dear Grant

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply02 Jul 2019, 23:22

Official

Dear Grant

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
***

Standard Bank's replyOfficial

08 Jul 2019, 14:37

Dear Grant

Thank you once again for posting your comments.

I refer to our telephonic conversation and can confirm that this matter has been attended to.

Kind regards

Patrick Chiziane
Complaint Resolution Centre
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Standard Bank's reply08 Jul 2019, 14:37

Official