Pathetic *********** staff

I have been a client of Standard Bank for the past nine years and have always been satisfied with the service that they have provided. But after the past week my view on their motto "Moving forward" has drastically changed coz neither their call centre agents nor their "friendly" staff members at their N1 Branch were able to assist me.

Al wat ek soek is n brief! I called them on 31 July to request this letter and the agent told me that it'll take 24 - 48 hours. Got a reference number too. Thinking that I would perhaps be helped quicker (as this is a urgent request), I went to the N1 City branch and they tell me the same thing (24-48 hours). Kwaai, I'm happy.

On 02 Aug, I decided to call again because it has now been 48 hours and I still haven't received anything. The call centre informs me that my request has been submitted and I will receive it soon. On 03 Aug, bel ek weer - same *** answer, "the request has been submitted and it has been sent to this and that department". I'm super ****ed at this stage!

06 August, I called again and the call centre's *********** Manager tells me (again) that the request has been escalated to the Admin team and that I will receive the letter by Close of Business (yesterday).

Lol. It's 07 August 2018! Still *****! Ek bel toe weer! "Escalated escalated escalated!" It seems that it the only word those people understand. One hundred and sixty eight hours later AND STILL NO ****ING LETTER!

Today is 08 August and I am beyond jittz! I have lost out on the biggest opportunity of my life all because of your *********** staff! Your stupid dumb complaints department put me on hold for 15 minutes before the dumb idiots just dropped the line! What kind of service Is that? I expect you to reimburse and I will take this further!

Get your **** together Standard Bank and change your motto to "***** movement" #standardbank #useless #24-48hoursforwhat? #24-48hoursforwho?