mM
morphin M

1 reviews | Active since Mar 2017

19 Dec 2018, 16:41

Pathetic, ***********, rude and dismissive

This is my post off FaceBook, I thought I should share it as far as I can to stop individuals making the same mistake I made.

Congratulations Standard Bank, you have lost more clients today. The service I received at the Randpark Ridge Center is the worst I have every experienced, not even Home Affairs was this bad. This service is systemic of an organisation more concerned with the bottom line than being concerned about the service they provide to the people that keep them in business.

First you were unable to FICA the account, when I spoke to the manager, she was extremely rude and dismissive. Closing the account was even more painful.

The utter lack of service, lack of customer satisfaction, lack of inter-personal s****s and general pathetic attitude of the staff will ensure your failure as an organization.

Where do I send my invoice for the 2 hours I spent waiting on your staff to do what they have been employed to do?

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Replies (1)
Standard Bank
Standard Bank's reply20 Dec 2018, 09:03
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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