Pathetic Incompetence

I have spent an hour on a call during a working day trying to sort out a problem which i made the attempt to do so a year ago. now i am being asked for a reference number for a call. my account suppose to have been closed. how the hell did i thumb suck a figure and payment reference. and now i am being told that i must be making calls when i have done nothing wrong. the FSB and CPA would love to know this story. if i dont get answers within the next 24 hours i will surely tell them.