PATHETIC HORRIBLE BAD DISGUSTING service form both Stupel and Berman Attorneys

I have a personal loan with standard bank. I app**** for a payment holiday from July until October which was granted. When I was unable to pay I was getting funny emails, text and phone calls from standard bank reminding me that my repayment is in areas. In September I called standard bank requesting a settlement amount but I was told that they were unable to access the system and I was promised that someone will call me back to give me the balance. Today, again I called standard bank from a branch and I was informed that my account has been handed over to Stupel and Berman Attorneys which was news to my ears. Standard bank is debiting my account on a monthly basis from September and I have been trying to settle my loan since then but I am not getting any joy from them instead I am being moved from pillar to post. I tried to call Stupel and Berman Attorneys but they are not answering their phone. Now that I want to settle my loan you are playing hide and seek with me but you had the audacity to call me, send me messages and emails even though my payment holiday application was approved.

I need to settle this loan, can someone that is capable of doing their job call me and sort this out.

Your customer services really sucks,