LM
Lerato M

1 reviews | Active since Nov 2016

29 Feb 2024, 11:14

Pathetic honour fee

Absolutely pathetic. The honouring fee issue has been reported but the bank continues with this practice. The funny part is that this is not clients fault but the bank hasn't done anything to rectify this issue with merchants or perhaps put measures in place to avoid this. When a transaction occurs, funds are reserved for that transaction, until collected. I don't understand why there must be an honouring fee when it is not the client's fault that the merchant decides to collect the funds days after. Then why are funds reserved for an item purchased? So many clients have complained about this but the bank keeps providing a generic answer. Standard bank doesn't care about it's customers also as they can milk them every cent for their bottom line, the bank is happy.

0
Replies (2)
Standard Bank
Standard Bank's reply29 Feb 2024, 11:38
Official
Dear Lerato

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply29 Feb 2024, 15:48
Official
Dear Lerato 

Our team unsuccessfully attempted to call you.

Kindly provide us a time that works for you so we can get in touch.

Eagerly awaiting your reply.

 Kindest regards 
Standard Bank Hello Peter Team 
***