Pathetic handling of a client and complete disregard for the interests of a client

I am very dissapointed in the level of pathetic service that i recieved from an atm.. basically i attempted to aquire a instant cash voucher only to find the machine said processing transaction then switched off.. immediately i called the helpline and they told me i must wait for 3days working days.. they even said the transaction showed completed on their side.. and all i must do is wait untill they 'decide' to check what went wrong. This is supposedly a world class institution and for them to handle their clients with such careless behaviour is just unacceptable.. i cannot comprehend how they can give me such a long turn around them and still have no remourse in sparing me the bull **** excuse of 3 working days.. again this is pathetic and this service is unacceptable. This happened in eldorado park at the jamillas center. Is it a racial issue and are they being bias towards a minority group.. imagine 3 working day...to think i used to work for them makes me want to puke!!!haai nee toe