PATHETIC FRUSTRATING SERVICE FROM STANDARD BANK

On Monday 27.07.2015 I phoned Standard Bank to request an increase in my Revolving Credit Loan. The Consultant at the Call Centre advised me that I cannot speak directly to one of the Consultants but that they will send an e-mail and mark it as urgent for one of the Consultants to contact me within 48 hours. After lodging a complaint on 29.07.2015 because I havent received any feedback Kabelo assured me that they will contact me the same day. Christina Ledwaba contacted me and requested bank statements and pay slips,she promised that once the documents are received she will give me feedback within 10minutes.I sent all the documents on 29.07.2015 and still havent received feedback.She replies with \snotty"e-mails saying she is still awaiting the documents and when I give her times that the documents were sent through she doesnt respond for the rest of the day.I even asked for this to be escalated to a Supervisor as a matter of urgency - NO RESPONSE! I even lodged a new complaint today"