Pathetic ***** service!

Standard bank ensures its customers that they make use of One Time Password (OTP) SMS which allows you to authorise online purchases or payment transactions made by you. Yet i lost all my money in my business account by an ***** online transaction.. i cannot help but think that its an inside job, as my account had no money in, at 11:43 I transferred r9700 into my business account, at 15:13 r9500 is out of my account through an unauthorized online purchase.. i did not even receive an verification nor an otp.. its just out..! Now i have no money and the worse of it all is , its now 2 days and i havent even received an written response to my case, it took me 5 calls and 2 hours later to get someone on the ***** department to assist me.. i do swear if i do not receive my money back within the 6 working days timeline, i will go public to the news papers so everyone can see what a failure standard bank , they cannot protect you as an client nor your money and worse of it all is, no customer service, i am going to the bank ombudsman and if i dont have my money back within 6 working days it will be in given to the news paper!