Pathetic ***** assistant

Good day

On Saturday the 14th of May 2022 I wanted to withdraw R150 at an FNB teller in Mennlynn park closest to Barnyard. My card struggled to go in and I took it out. A guy aproached me and said can he help and I said no. Right when I said that transactions started going of on my account. Fisrt ammount was for my ATM limit R3000 and then allot of other transactions. I phoned the ***** line right away and went on my online banking to stop my account. Within less than 2 minutes stagering ammount went oit of my account.

I used the refference number standard bank gave me to email all the proof of the transactions. No response. Phoned them again and they said I must wait. I went into the branch on the 16th of May 2022 and they also said the investigation is in process and they will come back to me.

Yesterdag morning the 17th of May I received a sms stating the investigation is put on hold due to transactions that is not cleared in my account. But there is not supose to be money cleared from my account due to it being *****. On this sms is a number to phone. I have held on yesterday on this number from 12:30 to 16:30 where I was cut off

Is there anyone that can assist me. This is a substantial ammount of money and the service from standard bank is pathetic.

Another ammount cleared this morning from my account which is also part of the *****.