RS
Ross S
1 reviews | Active since Jul 2011
19 Feb 2024, 17:02
PATHETIC FOREX SERVICE
Am trying to send a tranch of forex into my local Standard Bank account and it’s almost a week and nobody has contacted me…. Have sent emails to local bank, corporate and inwards payments with no response?
They appear to intimate the process has recently changed but if so their clients are obviously the last to know get abs no support. This what you guys call Client Service, left my last bank because of the same issue, so suggest you resolve this soon!!!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
19 Feb 2024, 17:04Dear Ross
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Feb 2024, 17:04
Official
Dear Ross
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
RS
Ross S's updateReviewer Update
20 Feb 2024, 09:52Lip service again Standard Bank....got one email after this complaint indicating someone would contact me and needless to say that the said individual did not do so?
RS
Ross S's update20 Feb 2024, 09:52
Reviewer Update
Lip service again Standard Bank....got one email after this complaint indicating someone would contact me and needless to say that the said individual did not do so?
Standard Bank's replyOfficial
20 Feb 2024, 10:18Good day Ross
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2024, 10:18
Official
Good day Ross
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
RS
Ross S's updateReviewer Update
20 Feb 2024, 11:02PLEASE STOP RESPONDING ON THIS PLATFORM AND ATTEND TO THE REAL ISSUE.......YOUR BANK HAS BEEN HOLDING ONTO MY 55K FOR OVER A WEEK AND SIMPLY REFUSES TO COMMUNICATE OR ASSIST! SIMPLE!
RS
Ross S's update20 Feb 2024, 11:02
Reviewer Update
PLEASE STOP RESPONDING ON THIS PLATFORM AND ATTEND TO THE REAL ISSUE.......YOUR BANK HAS BEEN HOLDING ONTO MY 55K FOR OVER A WEEK AND SIMPLY REFUSES TO COMMUNICATE OR ASSIST! SIMPLE!
Standard Bank's replyOfficial
20 Feb 2024, 12:03Dear Ross
Our team tried calling you now on you cell phone to no avail.
Please confirm a convenient time we can contact you.
Looking forward to you response.
Our team tried calling you now on you cell phone to no avail.
Please confirm a convenient time we can contact you.
Looking forward to you response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Feb 2024, 12:03
Official
Dear Ross
Our team tried calling you now on you cell phone to no avail.
Please confirm a convenient time we can contact you.
Looking forward to you response.
Our team tried calling you now on you cell phone to no avail.
Please confirm a convenient time we can contact you.
Looking forward to you response.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
21 Feb 2024, 08:38Dear Ross
Without success, our team has attempted to contact you twice.
Please give us another phone number so we can reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Without success, our team has attempted to contact you twice.
Please give us another phone number so we can reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2024, 08:38
Official
Dear Ross
Without success, our team has attempted to contact you twice.
Please give us another phone number so we can reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Without success, our team has attempted to contact you twice.
Please give us another phone number so we can reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***