Pathetic FICA handling

I received an sms this morning stating that I need to FICA my Standard Bank account (ie I need to bring in a copy of my ID and proof of residence). The sms also stated that I have to do it within 10 days or my account will be frozen. This WHOLE system is completely messed up...<br> 1 - I do not have an account with Standard Bank! The only affiliation I have with them is my home loan account. My fiance & I recently (about 3 months ago) bought a house. In doing so, we OBVIOUSLY had to submit our ID documents etc. WE HAVE NOT RECEIVED ANY ACCOUNTS IN OUR NAME TO THIS NEW RESIDENCE!! So I phoned the FICA line & was then told to go to the municipality and get a letter from them stating that we are residing there. WE DO NOT HAVE THE TIME TO GO THROUGH ALL OF THAT DRAMA. She said that the Standard Bank branch which dealt with all our paperwork obviously didn't handle the docs correctly. SO WHY IS THIS NOW MY PROBLEM? WHY IS IT GOING TO BE MY TIME & EXPENSE?<br> 2 - If we already have a home loan & you have ALL our documents, why the hell are we supposed to resubmit this information?? This is appalling service! We were thinking of moving all our accounts to Standard Bank...NOW YOU CAN FORGET IT