Pathetic

On 13 May 2020 I app**** for a payment holiday which I was told takes 10 days to review. NO news as yet, however yesterday 22 May 2020 2 debit orders were run by Std Bank withou me being notified of any change to debit order date change. In my agreement with Std bank, section D, General, paragraph 4, "If the Repayment Day falls on a weekend or public holiday, I agree that Standard Bank may debit my Bank Account on the business day after." The 25th is this coming Monday. Why was my account debited 3 days early? Why is the call center not able to assist? This is absolutely rediculas, and completely unacceptable. I will keep escalating this matter until I connect with the correct person at Standard Bank who is cabable of making decisions. I gave Standard Bank more than enough time to assist with the payment holiday so kindly offered, now it seems I won't even be able to buy basic good such as food or electricity thanks to inefficient bankers who are unable to process requests in a timely manner. It is not that I don't want to pay or want debt written off. Bottom line is I am not receiving a sallary due to Covid 19 and need to survive until I am ale to earn a living. Please contact me URGENTLY to we can resolve this issue. Reference no: ***