Pathetic Execution of Estate Duties

Unfortunately, my late father made the error of appointing Standard Bank as the executor of his will. After almost 2 years, we still can't get any answers or feedback from Standard Bank Trust as to any progress. It's impossible to speak to a human and the electronic voice prompt in completely ineffective, because nobody ever returns phone calls, nor acknowledges emails. Their website says "You can rest assured knowing that your dedicated estate administration officer will be on hand to help your heirs through the estate process." However, our experience has been shocking to say the least.