Pathetic excuse for a bank *******

Pathetic excuse for a bank. A standard Bank client reported my capitec account as a deposit ****, I run a business and there was a delay with delivery. The customer (Standard Bank) was however refunded in full and she has requested standard Bank to email capitec again and inform them to open the account as issue was resolved. To date no email was sent from standard bank ***** department to capitec and capitec can only open my account once email has been sent by standard bank. Please urgently help.