PATHETIC ESTATE DEPARTMENT!!!

Can someone please contact me!!! I have tried contacting so many people in standard bank and no one seems to be of any help. If I do get a response, it's from people who have no idea what they are doing. My husband has died almost 2 years ago and nothing, no estate wound up. I have been through too many people in the estate department, even the highest person who hasn't responded to my email. She was said to respond in 48 hours and this was sent on February 24th 2020. These people don't understand the seriousness of winding up an estate! I require a reference number which I have requested from an estate consultant who I've been liaising with and again, nothing. Everyone I'm contacting keeps pushing me from one person to another and I will not stand for it anymore.