MS
Melissa S
1 reviews | Active since Feb 2011
12 Aug 2020, 11:41
Pathetic
We have not received ANY statements for one of our VAF assets since 2017! I called and requested statements. This was emailed but no passwords opens the statement. I have tried all combinations of the account number, the company reg number and the owner ID. This is BEYOND ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Even your customer care consultant cannot open or find the forsaken password. Pathetic!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Aug 2020, 12:09Dear Melissa
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply12 Aug 2020, 12:09
Official
Dear Melissa
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
25 Aug 2020, 12:06Dear Melissa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply25 Aug 2020, 12:06
Official
Dear Melissa
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***