pathetic

Item: Standard Bank
Rating: 2
Author: Thea L

I've requested 3 month holiday pmt.. they approved 3 month holiday pmt BUT only after they already deducted it.. they then did not want to extend the date with a month they wanted to return the funds HOWEVER they returned the one bond correct amount the other R500 omg... now to get them to either extend that bond for a month instead of returning funds is "mission impossible"!!!! soooo frustrating can't get service anywhere

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

20 May 2020, 16:03

Hello Tia

Thank you for posting your comments.

Your matter has escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply20 May 2020, 16:03

Official

Hello Tia

Thank you for posting your comments.

Your matter has escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Thea L's updateReviewer Update

21 May 2020, 15:15

I am still waiting...no one has come back to me.......Lerato Zwane is not getting back after I explained the situation....std bank need to refund me the full bond payment OR just extend the repayment date for the holiday pmt's end date to 1 aug....HOW DIFFICULT IS THIS NOW??????

Thea L's update21 May 2020, 15:15

Reviewer Update

Standard Bank's replyOfficial

25 May 2020, 15:29

Dear Mrs Lategan

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Whitney Marope

Complaint Resolution Centre

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Standard Bank's reply25 May 2020, 15:29