Pathetic

If I could give you - 100 stars I would. FOUR MONTHS , four long , devastating months with complete and utter uselessness from your ***** department. Four months ago you place a hold on my account - you didnt call me , didnt email me , didnt inform me instead I called numerous times , emailed numerous times , used your chat service , even went to hello peter before as well and STILL I DONT ****ING KNOW WHY THERES A HOLD ON THE ACCOUNT. Your lovely consultant tells me over the phone : " yah , write an affidavit and send it to the ***** line email" , so I questioned : " How can I write an affidavit ? Regarding what ? Since I do not know why there is a hold placed and do not know WHAT the problem is so what in the hell would I write on the affidavit ? Enlighten me" to which he rep**** : " Yah , you need to send the affidavit". And hung up. I dont get any response on email , they responded to ONE email and then just stopped. The chat option transfers me from department to department just to tell me to wait whilst they check , come back and tell me yeah there seems to be a hold placed on the account , you will need to phone the ***** department. My complaint on hello peter was utterly useless as you only phoned me and said you acknowledge receipt of my complaint and never contacted me again. So now I dont know if this is normal service ? Standard banking service customers receive ? But I am ****ing fed up with your uselessness. I am giving this final chance to sort it out or I am heading to Ombudsman of banking relations. And please dont call me to tell me you acknowledge receipt of my complaint. Call me or contact me when YOU CAN TELL ME WHATS WRONG WITH MY ACCOUNT AND HOW WE SORT IS OUT.