Pathetic

I am so frustrated at this point. I have been locked out of my online banking and I cannot reset my password. It asks me for my card number and pin and when I put it in, it states that the information does not match what is on record. I tried calling the online banking support but waited ages and cannot get through to anyone. I went in to the bank and all they did was direct me to the self service desk to once again phone the online banking support myself. I’m currently waiting for 40 minutes and I need to leave as I have to get to work and do not face time for this. I have been trying for 2 days now and I cannot access my account to do my payments yet I have no access to my money. Absolutely pathetic service. Once I get this resolved (whenever that is) I will be moving my account over to another bank.